Maintenance and support offers of uib
Content
Taking advantage of an opsi maintenance and support contract
Introducing the different support levels
Overview
All offers are based on the the general contract conditions of uib.
Prices refer to standard installations. Please contact us for prices for other configurations or special wishes.
The following description of standard support offers may be downloaded as well as a pdf file
1. Taking advantage of an opsi maintenance and support contract
The characteristics of any desktop management software (like opsi) are:
It is used by system admins with a limited amount of time and money
The learning curve takes several days
Huge time saving potential when in operation
Critical when breakdowns and malfunctions occur
The software system requires maintenance to stay up-to-date for distributing recent software packages
The software system requires maintenance to support new operating systems (installation as well as software distribution)
The software system requires maintenance to integrate the latest hardware (new or updated drivers)
Therefore:
Though you obtain a client management software for free - installing, introducing and operating the system produces costs.
The most economical solution for the introduction of opsi is to provide workshops and training for the administrators.
The most economical solution for a continuous operation of opsi will be based on a support and maintenance contract with uib gmbh.
2. Support
2.1. Common terms and conditions
The following terms and conditions as well as the pricing are valid per end customer and standard installation. Please contact us for the special pricing for consultants and special installations. All prices are exclusive VAT.
Our support services cover questions regarding opsi as well as technical questions regarding the operating systems Linux, Windows and network technology.
The prices for the support and maintenance contracts and subscriptions have to be paid once a year in advance.
For different modes of payment extra costs will be charged: For half-yearly payment 100 / year, for quarter-yearly payment 200 / year. The invoicing of support more than the free minutes, is quarter-yearly and contains a performance record.
The minimal duration of the support and maintenance contracts and subscriptions is one year and extends automatically. The period of notice is 3 months.
The reaction time is one working day (Monday to Friday excl. german public holiday days).
2.2. For free: web support forum with opsi.org
The use of the opsi web forum is open for everybody and free of charge.
In the support forum the opsi community generously
supplies answers to all questions regarding opsi. Additional free
support is supplied by uib gmbh
for evaluation installations of opsi.
uib gmbh supplies
no free of charge support for production installations of
opsi.
2.3. Opsi introduction
2.3.1. Workshop
To introduce opsi to your organization we recommend:
A 4-days workshop at your site (in house workshop)
Pricing:
by request
2.3.2. Introductory support package
As an alternative to the in house workshop we offer the introductory support package:
A total of 4 h phone and email support
Access period is 2 months
Bookable once per end customer
Pricing:
600 once
Additional support time 2.50 per minute (150 per hour)
Remaining (unused) support time cannot be transferred to the following month and will be used for product maintenance.
2.4. Professional - Support
2.4.1. Services
Phone and email support
opsi maintenance
Support time of 60 minutes per month included
Remaining (unused) support time cannot be transferred to the following month and will be used for product maintenance.
2.4.2. Pricing
- 140 per month resp. 1,680 per annum
Additional support time 2.34 per minute (140.40 per hour)
2.5. Professional Plus - Support
2.5.1. Services
Phone and email support
opsi maintenance
Support time of 120 minutes per month included
Remaining (unused) support time cannot be transferred to the following month and will be used for product maintenance.
2.5.2. Pricing
260 per month resp. 3,120 per annum
Additional support time 2.17 per minute (130.20 per hour)
2.6. Enterprise - Support
2.6.1. Services
Phone and email support
opsi maintenance
Support time of 600 minutes (10 h) per 3 months included
Remaining (unused) support time cannot be transferred to the following quater and will be used for product maintenance.
2.6.2. Pricing
380 per month resp. 4,560 per annum
Additional support time 1.90 per minute (114 per hour)
2.7. Enterprise Plus - Support
2.7.1. Services
Phone and email support
opsi maintenance
Support time of 900 minutes (15 h) per 3 months included
Remaining (unused) support time cannot be transferred to the following quater and will be used for product maintenance.
2.7.2. Pricing
500 per month resp. 6,000 per annum
Additional support time 1.67 per minute (100,20 per hour)
2.8. opsi extension
Individual customization (only for customers with support and maintenance contracts)
Price: 100 / h
2.9. Administration of remote access / VPN
A remote access to the server simplifies support activities tremendously.
SSH based access can be established on the fly and on a basis of a regular support request.
VPN based access requires an extended installation effort and has to be maintained and administered.
This causes additional costs of 30 per month resp. 360 per annum
2.10. Subscriptions
2.10.1. Update subscription for 'MS-Hotfixes'
Regular updates for the product MS-Hotfix (OS hotfixes for Windows XP to 2008R2).
The updates will be provided within 3 working days after Microsoft's publication of high and critical patches.
This opsi-package is delivered via download area (restricted access).
Pricing: 360 per annum (30 monthly).
For every language a own subscription shall be contracted.
It is not allowed to share subscriptions with someone else.
2.10.2. Update subscription for the opsi standard packets
Regular updates for the products:
- LibreOffice (international / 32 Bit)
- Thunderbird (international / 32 Bit)
- Firefox (international / 32 Bit)
- Flashplayer (international / 32 Bit / 64 Bit)
- Adobe Reader (international / 32 Bit)
- Sun Java VM (international / 32 Bit / 64 Bit)
The updates will be provided within 2 working weeks after manufacturer's release. For critical security patches the opsi packet will be provided within 1 working week after the patch release.
Pricing: 360 per annum (30 monthly).
It is not allowed to share subscriptions with someone else.
2.10.3. Update subscription for 'MS-Office Hotfixes'
Regular updates for the product:
- Ms-Office 2010 (32 Bit International)
The updates will be provided within 3 working days after Microsoft's publication of high and critical patches.
This opsi-package is delivered via download area (restricted access).
Pricing: 360 per annum (30 monthly).
For every language a own subscription shall be contracted.
It is not allowed to share subscriptions with someone else.
2.11. Server administration
We take care of your opsi depot server including these services:
Installation of security OS updates
Installation of opsi updates
Installation of updates from subscription
Installation and support for opsi upgrades
Inspection of file systems and log files on a regular basis
Administration of a VPN access inclusive
Subscription for MS hotfixes and opsi standard packets inclusive
Requirement: Only available with a support and maintenace contract
Pricing: 500 per month resp. 6,000 per annum
2.12. opsi-server certificates
uib gmbh generates ssl-certificates for opsi-servers to authenticate
against the client.
These certificates are signed by uib gmbh and are intended for the use
with the hostparameter 'verify_server_cert_by_ca'.
For details see the opsi-manual opsi-Manual (pdf) chapter 'security'.
The first certificate is 300 / per annum
Certificates 2-10 are each 100 / per annum
Certificates 11-100 are 50 / per annum
above this, each certificate is 25 / per annum
These sliding scale-prices are valid only, if in case of more than 10 certificates a list with the 'Full Qualified Server Names' with one server name per line is transferred. These sliding scale-prices are valid only, if all certificates are ordered together.
The prices are for customers, who concluded a support-contract with uib gmbh or
those who pay opsi-maintenance to a opsi-partner company.
Customers without support-contract pay double the price for certificates.
Certificates are valid for one year.