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opsi production

Professional - Support

Services

  • Phone and email support
  • opsi maintenance
  • Support time of 60 minutes per month included
  • Remaining (unused) support time cannot be transferred to the next month and will be used for product maintenance.

Pricing

  • 140 € per month resp. 1,680 € per annum
  • Additional support time 2.34 € per minute (140 € per hour)

Professional Plus - Support

Services

  • Phone and email support opsi maintenance
  • Support time of 120 minutes per month included
  • Remaining (unused) support time cannot be transferred to the next month and will be used for product maintenance.

Pricing

  • 260 € per month resp. 3,120 € per annum
  • Additional support time 2.17 € per minute (130 € per hour)

Enterprise - Support

Services

  • Phone and email support opsi maintenance
  • Support time of 600 minutes (10 h) per 3 months included
  • Remaining (unused) support time cannot be transferred to the next quater and will be used for product maintenance.

Pricing

  • 380 € per month resp. 4,560 € per annum
  • Additional support time 1.90 € per minute (114 € per hour)

Enterprise Plus - Support

Services

  • Phone and email support opsi maintenance
  • Support time of 900 minutes (15 h) per 3 months included
  • Remaining (unused) support time cannot be transferred to the next quater and will be used for product maintenance.

Pricing

  • 500 € per month resp. 6,000 € per annum
  • Additional support time 1.67 € per minute (100 € per hour)

Enterprise Premium - Support

Services

  • Phone and email support opsi maintenance
  • Support time of 3,600 minutes (60 h) per 6 months included
  • Remaining (unused) support time cannot be transferred to the next quater and will be used for product maintenance.

Pricing

  • 1,000 € per month resp. 12,000 € per annum
  • Additional support time 1.67 € per minute (100 € per hour)

Administration of remote access / VPN

A remote access to the server simplifies support activities tremendously. SSH based access can be established on the fly and on a basis of a regular support request. VPN based access requires an extended installation effort and has to be maintained and administered.

This causes additional costs of 30 € per month resp. 360 € per annum

opsi-server certificates

uib gmbh generates ssl-certificates for opsi-servers to authenticate against the client. These certificates are signed by uib gmbh and are intended for the use with the hostparameter 'verify_server_cert_by_ca'.

For details see the opsi-manual opsi-Manual chapter 'security'.

  • The first certificate is 300 € / per annum
  • Certificates 2-10 are each 100 € / per annum
  • Certificates 11-100 are 50 € / per annum
  • above this, each certificate is 25 € / per annum

These sliding scale-prices are valid only, if in case of more than 10 certificates a list with the 'Full Qualified Server Names' with one server name per line is transferred. These sliding scale-prices are valid only, if all certificates are ordered together. The prices are for customers, who concluded a support-contract with uib gmbh or those who pay opsi-maintenance to a opsi-partner company.

Customers without support-contract pay double the price for certificates. Certificates are valid for one year.